Terms & Conditions of Sale

Terms and Conditions

By using the DuracellDirect website and online store or placing an order by telephone, you agree to be bound by our Terms and Conditions. If you have any further questions about these terms, please email .

  1. Order Quantities
    There is a minimum order value of 12.30 Euro excluding delivery. Delivery charges are included in the purchase price.
  2. Delivery
    Orders will be dispatched to the destination given by the customer within 14 days. If the order can not be despatched within 7 days you will be notified by us and be given the opportunity to cancel the order. We will use our choice of carrier unless otherwise stipulated by the customer.
  3. Errors
    We must be notified of errors and shortages within five working days of receiving the goods.
  4. Non Delivery
    We must be notified of missing orders within fourteen days of invoice.
  5. Damage in Transit
    Damaged consignments must be refused by the customer on delivery and the despatch note marked 'damaged in transit'. To ensure the rapid despatch of a replacement, the customer should advise us of the damaged consignment.
  6. Cancellation
    You have the right to contact our customer services department and cancel an order for any reason within 7 days of delivery. You will be responsible for the cost of returning the items. Cancelled items must be received in good condition in their original packaging. Beyond this, if the goods are faulty see clause 7.
  7. Returns
    You have the right to return a faulty item within a reasonable period of time. All returns must be issued with an RMA number by our Customer Services department before the items are returned.
  8. Pricing
    Prices charged will be those agreed with the customer. Where no prices are specified, prices charged will be those effective on the date the order is received. Prices are subject to change without notice.
  9. Discount Code Redemption
    You must enter the Discount Code during the checkout process when placing your order online. Discount codes can only be used when placing an order online at www.duracelldirect.co.uk and cannot be used when purchasing from us on the telephone.
    Only one Discount Code can be used per order of product.
    You cannot use the promotional Discount Code after its expiry date.
  10. Tax
    VAT is applicable to all products at the rate prevailing at the date of despatch. Any liable taxes are included in, or shown with the sale price.
  11. Settlement Terms
    We must receive payment before goods are despatched, we do not offer credit facilities.
  12. Warranty Period
    Subject to the conditions below; We warrant that the goods sold will be free from fault, suitable for their purpose and correspond with their specifications when sold. This does not effect your rights under the Sales and Supply of Goods to Consumers Regulations.

    The above warranty is given by Us subject to the following conditions:
      •  We shall not be liable in respect of any defect arising from damage, negligence or abnormal working conditions.
  13. Web Site Usage
    We provide this website on an 'as is' basis and makes no warranties or representations express or implied with regard to this site or the information content. The information on the site is the corporate property of The Site Owners. You may not distribute or re-use the information for comercial purposes without our written consent.
  14. Force Majeure
    If We are unable to supply due to acts or omissions of third parties, or by reason on industrial dispute, the contract shall be suspended until fulfilment is possible.
  15. Variation of Terms
    Any variation of terms will not be valid unless agreed in writing by a director or appointed person.
  16. Law
    English law shall apply to all contracts.